Improving our customer satisfaction

Yvonne is head of sales at an online retailer. Recently, the company has received an increasing number of bad reviews.

Yvonne's post

Unfortunately, our customers are increasingly dissatisfied with our performance. What suggestions do you have to increase our customers' satisfaction again?

The post attracted great interest – Yvonne received more than 65 chat messages with suggestions. Companies can invite customers into dedicated groups and survey them specifically on service and products.